Warranty conditions

sentiotec GmbH is convinced of the quality of its products, and we want you to benefit from them in the future!

We provide a five-year warranty for private use on all of our sentiotec sauna line controllers. For commercial installations, the warranty is two years. For the control units in the hotline sauna line and for all sauna heaters, the manufacturer's warranty is two years.

Requirement for this guarantee:

  • The control units have been installed
  • by an authorised specialist company.
  • The devices are operated according
  • to the sentiotec operating manuals.
  • The warranty claim is received by sentiotec
  • within the warranty period.
     

Excluded from the warranty are:

  • Deficiencies or damage that is caused
  • by non-intended use.
  • All consumable materials and consumable objects, such as heating elements, etc.

We provide a five-year warranty on all of our solid wood and element cabins of the line sentiotec sauna and sentiotec infra for private usage. For commercial usage, the warranty is two years. For cabins of the hotline series, the warranty is two years.

 

Requirement for this guarantee:

  • The corresponding invoice is presented.
  • A detailed description of the defect is enclosed.
  • The cabins were installed in accordance with the sentiotec installation and operating instructions.
  • The warranty claim is received by sentiotec within the warranty period.

Excluded from the warranty are:

  • Deficiencies or damage that is caused
  • by non-intended use
  • Cabins that were modified without
  • the explicit approval of the manufacturer
  • Pitch pockets
  • Pitch leaking out
  • Damage and discolouration of the wood due to inadequate ventilation or a non-intended installation site
  • Natural changes in the wood such as discolouration, crack formation, shrinkage, swelling or similar changes due to the natural properties of the wood

Pitch pockets are not grounds for return, since they can always appear in spruce wood and the depth at which they lie cannot be detected during the sorting out process. If these are just under the surface, heat can cause them to soften and “bleed”. Remove leaking pitch with a rag soaked in acetone. If only droplets of pitch occur, allow these to harden and then carefully scrape them off with a knife.
The warranty period starts from the date of invoice of the cabin manufacturer. A requirement is the presentation of the original invoice. If no original invoice is available, the month of manufacture, noted on the nameplate of the product, is used as the basis for the start of the warranty period. The warranty period is neither extended nor renewed by warranty services.

The five-year warranty is an addition to the terms and conditions of sentiotec GmbH.