Warranty conditions

sentiotec GmbH is convinced of the quality of its products, and we want you to benefit from them in the future!

We provide a 2-year manufacturer’s warranty on all of our control units in the sentiotec sauna, sentiotec infra and sentiotec light&media product lines. We provide a 2-year manufacturer’s warranty for infrared radiators and additionally 5000 operating hours for DIR radiators. The warranty period for all sauna heaters is generally 2 years. In addition, we also offer a 2-year warranty on control units of the “hotline” product range.

Requirement for this guarantee:

  • The control units have been installed by an authorised specialist company.
  • The devices are operated according to the sentiotec operating manuals.
  • The warranty claim is received by sentiotec within the warranty period.

Excluded from the warranty are:

  • Deficiencies or damage that is caused by non-intended use.
  • All consumable materials and consumable objects, such as heating elements, etc.

We provide a five-year warranty on all of our solid wood and element cabins of the line sentiotec sauna and sentiotec infra for private usage. For commercial usage, the warranty is two years. For cabins of the hotline series, the warranty is two years.

 

Requirement for this guarantee:

  • The corresponding invoice is presented.
  • A detailed description of the defect is enclosed.
  • The cabins were installed in accordance with the sentiotec installation and operating instructions.
  • The warranty claim is received by sentiotec within the warranty period.

Excluded from the warranty are:

  • Deficiencies or damage caused by non-intended use,
  • Cabins that were modifi ed without the explicit approval of the manufacturer,
  • Pitch pockets and pitch that has emerged,
  • Damage and discolouration of the wood due to inadequate ventilation or a non-intended installation site,
  • Natural changes in the wood such as discolouration, crack formation, shrinkage, swelling or similar changes due to
  • the natural properties of the wood

Pitch pockets are not grounds for return, since they can always appear in spruce wood and the depth at which they lie cannot be detected during the sorting out process. If these are just under the surface, heat can cause them to soften and “bleed”. Remove leaking pitch with a rag soaked in acetone. If only droplets of pitch occur, allow these to harden and then carefully scrape them off with a knife.


The warranty period starts from the date of invoice of the cabin manufacturer. A requirement is the presentation of the original invoice. If no original invoice is available, the month of manufacture, noted on the nameplate of the product, is used as the basis for the start of the warranty period. The warranty period is neither extended nor renewed by warranty services.

The guarantee conditions are an addition to the generel terms and conditions of sentiotec GmbH.